24 Hour Cancellation Policy
In order to respect the time of both our clients and our staff, we simply ask that you notify us of a cancellation or rescheduling at least 24 hours prior to the appointment, in order to avoid incurring 50% of the service fee.
Salon Redo Policy
Complimentary Clean Up Policy
Retail Return Policy
Twin Turbo blow dryers come with a 1 year manufacturers warranty when purchased through Waterstone Aesthetics.
Unfortunately, we can not accept the following items for a refund or exchange:
Total Satisfaction Warranty for Laser Hair Removal
We want you to feel as confident in our Laser Hair Removal treatments as we do, that’s why we provide our Total Satisfaction Warranty package. If you undergo six treatments* in any single area within the prescribed time**, we will give you one full year of complimentary maintenance treatments for that area. Say you need 8 treatments to reach the 85%-95% reduction, well the last two will be on the house. You can rest assured that we’ll stand behind you in the fight against unwanted hair.
*Six treatments may be purchased as a package or individually.
**Prescribed time depends on the area being treated, with sessions spaced 6-8 weeks apart.